RepFlow automatically routes happy customers to leave public reviews on Google and Yelp — while catching unhappy ones and alerting you first. So you fix problems privately, and your online reputation stays clean.
Three steps. Zero friction. Reviews that actually move the needle.
When a technician marks a job complete in your existing software, RepFlow automatically sends a review request — via SMS or email — within minutes. No manual follow-up needed.
Happy customers get directed to Google, Yelp, or Facebook to leave a public review. Unhappy customers are guided to a private feedback form — so you can call them, fix it, and keep the bad review off your page.
Top-quartile HVAC contractors have 287 Google reviews. Average contractors have 41. The difference isn't talent — it's a system. RepFlow is that system.
Public reviews go up, private alerts get flagged — you decide when to step in. No guessing, no surprises.
Built for contractors who can't afford to lose one more customer to a bad review.
RepFlow reads every customer response. Happy? They get a link to your Google Business Profile. Unhappy? You get an alert and a chance to fix it before it hurts you. No other platform does this.
Requests fire at the exact moment a job completes — not hours later when the customer has forgotten. That's how you get 28-44% response rates instead of 9-14%.
Reviews from Google, Yelp, Facebook, and HomeAdvisor — all in one inbox. Respond without switching tabs. Track your rating across every platform that matters.
Texts get opened in 4 minutes on average. RepFlow sends SMS review requests first, email as a follow-up. More speed, more reviews, less effort from you.
See how your review count and rating compare to contractors in your zip code. Know when you're losing ground before it shows up in your lead flow.
Customers who leave negative private feedback get a response template from you — not a generic auto-reply. You own the conversation. You decide the outcome.
No annual contracts. No hidden fees. No sales team calling you every quarter.
The average HVAC contractor has 41 Google reviews. The top quartile has 287. That gap isn't about quality of work — it's about whether someone has a system to ask for reviews at the right moment and route the right ones public. RepFlow is that system. Start free. No credit card.